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Some items may not be listed due to being phased out or discontinued. However, stock may still be available. Please contact us to check the availability of any items not listed.

Returns Information

Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

 

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

 

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period: Following receipt and clearance of payment, all purchase(s) will be posted within 5 - 14 working days. Overseas deliveries will take longer. If there is a delay, we will notify you via email.


Most parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

 

Payment Methods: We accept all the major credit / debit cards via our payment gateway (PayPal).

 

Online Orders & Card Security: All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

 

PLEASE NOTE: We do not sell Voyage or Lorient products to individuals outside UK mainland.

 

Refunds: Customers have up to 14 days after the goods dispatch date in which to request a return and refund. Before returning any product(s) please contact us via email or telephone. (Items bought on a cut length basis are non-refundable unless faulty).

 

Stock Availability: Although we have a lot of fabric in store, please note that some of the fabrics listed will have to be ordered from the suppliers. If for any reason the fabric is out stock, we will notify you and a full refund will be given.

 

Image Colours: Please note that the colours in the images of fabric on this website can differ significantly from the colours of the actual fabric, especially in the case of plains. Please send a self-addressed envelope if samples are required.

 

Product Information: All information for our branded products is based on the websites, swatch books and lists of the respective company. All figures given should be treated as approx.

 

Postage Costs: Standard postage costs for UK mainland is from £3.99. Free postage is available for orders over £250. (This only applies to UK mainland, excluding Northern Ireland, Scottish Highlands and UK islands). For overseas orders, a request will be sent to the customer requesting the amount to cover overseas postage costs.

VELVETS WILL AUTOMATICALLY BE SENT ON A ROLL REGARDLESS OF THE PACKAGING OPTION CHOSEN.

THERE MAYBE AN ADDITIONAL DELAY ON DIGITAL PRINTS!

Free postage with code: FREEPOST on orders over 250 pounds. (UK mainland only - see terms & conditions).

A PayPal request will be sent for overseas shipments requesting the amount for the postage. THIS ALSO APPLIES TO UK ISLANDS AND THE SCOTTISH HIGHLANDS.

Fabric will arrive in the amount specified and not in individual metres.

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TIVERTON AND NATURAL HISTORY VOYAGE MAISON CUSHIONS
TIVERTON AND NATURAL HISTORY VOYAGE MAISON CUSHIONS
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CLARKE & CLARKE AND STUDIO G
CLARKE & CLARKE AND STUDIO G